Terms of Service

Section 1

Acceptance of Terms

By accessing or using the Max2Blend service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

Max2Blend is operated by Real3D ("Company," "we," "us," or "our"), a company registered in France. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Real3D.

By creating an account, uploading files, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

Section 2

Service Description

Max2Blend provides a cloud-based file conversion service that transforms Autodesk 3ds Max files (.max) into Blender-compatible files (.blend). The Service processes files on our servers and delivers converted output for download.

The conversion process involves parsing 3ds Max scene data including geometry, materials, textures, lighting, cameras, and animation data, and reconstructing equivalent representations in the Blender format.

Section 3

User Accounts

To use the Service, you must create an account using one of the following methods:

• Google OAuth: Sign in with your existing Google account.
• Email registration: Create an account using your email address and a password.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

You must provide accurate and complete information when creating your account. We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.

Section 4

Acceptable Use

You agree to use the Service only for its intended purpose of 3D file conversion. You shall not:

• Upload files containing malware, viruses, trojans, or any other malicious code.
• Attempt to reverse engineer, decompile, or disassemble any part of the Service or its conversion engine.
• Use the Service to process files that you do not have the legal right to convert or possess.
• Attempt to gain unauthorized access to our systems, servers, or infrastructure.
• Use automated scripts, bots, or crawlers to interact with the Service without prior written consent.
• Overload or disrupt the Service through excessive or abusive usage patterns.
• Resell, sublicense, or redistribute the Service without our prior written agreement.
• Use the Service for any purpose that is unlawful or prohibited by these Terms.

We reserve the right to suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated these acceptable use terms.

Section 5

File Handling

Files uploaded to Max2Blend are handled in accordance with the following policies:

• Purpose: Files are uploaded solely for the purpose of conversion. We do not access, view, or use your files for any purpose other than performing the requested conversion.
• Processing: All file processing occurs server-side on secured infrastructure. Files are processed in isolated environments to prevent cross-contamination between user data.
• Storage: Uploaded source files and converted output files are stored temporarily for retrieval. The default retention period is 30 days, which may be adjusted based on your account settings or subscription plan.
• Deletion: After the retention period expires, both source and converted files are automatically and permanently deleted from our servers. No backups are retained beyond the retention period.
• User-initiated deletion: You may manually delete your files at any time through the Service interface.

Section 6

Conversion Quality

Max2Blend provides best-effort conversion between the 3ds Max and Blender file formats. While we strive for the highest possible fidelity, you acknowledge and agree that:

• Material and shader conversion is performed on a best-effort basis. Complex procedural materials, third-party plugin materials (e.g., V-Ray, Corona), and proprietary shader networks may require manual adjustment after conversion.
• Animation data, including keyframes, constraints, and rigging, may not transfer with full accuracy in all cases.
• Certain 3ds Max-specific features that have no direct Blender equivalent may be approximated, simplified, or omitted.
• Conversion results may vary depending on the 3ds Max version used to create the source file.
• Plugin-dependent scene elements may not convert if the plugin data format is proprietary or undocumented.

Section 7

Payment Terms

Max2Blend offers the following payment models:

Pay-Per-Conversion

Individual conversions may be purchased on a per-file basis. Pricing is determined by file size, scene complexity, and selected conversion options. The exact price is displayed before you confirm each conversion.

Subscription Plans

Monthly or annual subscription plans are available, offering a set number of conversions per billing period along with additional features such as extended file retention, priority processing, and batch conversion support.

Refund Policy

Payments are generally non-refundable. However, refunds may be issued in the following circumstances:

• A confirmed service failure where the conversion engine produced no output or an unusable output due to a bug on our end (not due to incompatible source files).
• Duplicate charges caused by a billing system error.

Refund requests must be submitted within 14 days of the transaction by contacting kevin@real3d.fr. All refund decisions are made at our reasonable discretion.

Section 8

Intellectual Property

You retain full ownership of and all intellectual property rights in any files you upload to or receive from the Service. Max2Blend claims no ownership, license, or rights over your content.

By uploading files, you grant us a limited, temporary license to process your files solely for the purpose of performing the requested conversion. This license terminates immediately upon completion of the conversion and deletion of the files.

The Service itself, including its conversion engine, algorithms, user interface, documentation, and branding, is the intellectual property of Real3D and is protected by applicable copyright, trademark, and other intellectual property laws.

Section 9

Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
• We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, business interruption, or any damages arising from the use or inability to use the Service.
• We shall not be liable for any data loss resulting from file upload failures, conversion errors, premature file deletion, or server outages.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

Section 10

Data Retention

Uploaded files (both source .max files and converted .blend files) are retained on our servers for the duration of your configured retention period. The default retention period is 30 days from the date of upload.

After the retention period expires, files are permanently deleted from all of our systems, including any temporary processing caches and backups. This deletion is irreversible.

You are responsible for downloading your converted files before the retention period expires. We strongly recommend downloading converted files promptly after conversion completes.

For details on how we handle personal data and account information, please refer to our Privacy Policy.

Section 11

Termination

Either party may terminate this agreement at any time:

• By you: You may terminate your account at any time by deleting your account through the Service settings or by contacting us at kevin@real3d.fr. Upon termination, all your uploaded files will be permanently deleted.
• By us: We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include violation of these Terms, abusive behavior, non-payment, or extended account inactivity.

Upon termination, any outstanding subscription fees for the remainder of the current billing period are non-refundable unless the termination is due to our material breach of these Terms.

Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Governing Law) shall survive any termination or expiration of these Terms.

Section 12

Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice before the updated Terms take effect. Notice may be provided via:

• Email notification to registered users.
• A prominent notice on the Service website.
• An in-app notification upon your next login.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.

Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Terms) may be made without advance notice.

Section 13

Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles.

Any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of France. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

If you are a consumer located in the European Union, you also retain the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

Section 14

Contact

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

We aim to respond to all inquiries within 5 business days.